The food industry set the pace for rushed delivery with very short delivery times. Although customers of food businesses typically stay within a short distance, the model used made a good foundation for other rush delivery products. A business selling perishable product has to adopt rush delivery as a necessity. It not only ensures fast delivery of the item to the customer, but also marks the business as one that can be trusted to deliver. How can a business use rush delivery for perishables to ensure maximum customer satisfaction?
Check delivery restrictions
Different rush delivery service providers have different ‘allowed’ and ‘prohibited’ lists. It is good to check with the service provider is the item you want to be delivered is allowed. Many will refuse items like live organs and pathogens.
Communicate expected delivery date
This is important to help the recipient prepare to handle and store the perishable item. Live organisms, for example, artificial insemination semen, need proper handling and storing equipment. The recipient can prepare adequately to receive, handle and store the purchase without exposure to the elements.
Use a strong container
It is common for packages in transit to bang about. It is recommended to package perishable products in a sturdy box with a Mullen test of at least 200. This protects the product against vibrations and shock.
Perishables are at risk of damage from violent shock as much as heat and cold. As such, you should secure everything tightly to restrict movement as much as possible. Use plastic wrapping or foil to secure light perishables, for example, food items.
The items should be packed as snugly as possible. Not too closely and squeezed as to contract and deform, but neither too loose such that there is play and knocking against each other. Glass jars, for example, can have bubble wrap or old clothing between them to hold them in place and prevent knocking against each other. Other shock absorbing materials include Istapak and plastic foam peanuts.
Protect cold-storage items
Items like lab organisms have specific handling temperatures. You can protect these items using Styrofoam or polystyrene foam. This material serves two purposes; it insulated against heat conductivity, and absorbs any shock.
Dry ice and frozen gel packs works even better than Styrofoam. They are able to maintain cold temperatures for longer. However remember that dry ice is risky to handle. It is highly recommended that it be handled using protective gloves. Also remember to make an escape path for the evaporating carbon dioxide least it explodes.
Rush delivery has been proven to add value for purchases. Using this type of delivery leads to better customer trust, loyalty and more business.
Do you need to deliver your perishables quicker? Talk to us at Wynglt Delivery for quick and efficient deliveries.